Refunds and Cancellations Policy
Our focus is complete customer satisfaction. In the event, that there is an error in the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the rules of each tournament before participating, it provides all the details about the services or the product you purchase. Please note that this Return, Refund and Cancellation Policy is part of the Terms and Conditions above.
Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us at firstname.lastname@example.org. We do not cancel registrations once entered, however, in case of exceptional circumstances wherein the fault may lie with the payment gateway or from our side, we will cancel your participation on request and refund the money to you within a reasonable amount of time.
In case we cancel your participation at any tournament as a result of this, we will return your participation fee to you within a reasonable amount of time for you to redeem the same by playing other tournaments on Playwino. No other cancellations will be made by Playwino.
We will try our best to create the best user experience for our users. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payments refund will be made to the same account.
In order to comply with extant law relating to deposit regulations, please note that the user must withdraw any idle balance lying in their ‘Winnings Wallet’ within 365 days of having won that amount. Similarly, users must use any money in their ‘Deposit Cash Wallet’ within 365 days. If not, the said amounts will have to be forfeited.
In certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction.